Our warehouse is located at:
105D Manukau Road
Pukekohe 2120
Auckland

We are an online store only. We do offer click and collect when ordering from our website.

We currently do not have a physical store front (but this may change!).

We have a flat rate shipping cost for all courier deliveries within New Zealand.

Residential delivery fee is $7.99
Non Urban delivery fee is $11.99

Free delivery is available for all orders over $99 to NZ.

The free shipping discount is activated automatically at the checkout when your order total reaches $99.

Deliveries to Waiheke Island and the Chatham Islands are at a flat rate charge due to the higher cost charged by the courier. Waiheke Island: $29.99 for 2-4 business days for delivery. Chatham Islands: $35 for 3-5 business days.

Click here for more NZ shipping information

Click here for more International shipping information.

We aim to despatch all orders placed before 11:59am - Monday to Friday, on the same day. For orders placed on a weekend or public holiday, we will despatch these on the next business day.

Occasionally, this time frame may change when we receive a substantial increase in orders such as after a long weekend or retail event.

We will always update customers of any major delays via our social media channels.

All courier parcels are tracked.

Once your order has been despatched you will receive a shipping confirmation email from Pik n Mix Lollies. This will have all of your tracking details. Click the tracking number in the email to be taken to the Track and Trace page on Post Haste's website.

You can manually track and trace your parcel using the Post Haste website. Find the tracking number in the shipping confirmation email which should look like this - BBUB1234567. Paste it into the search box on the link below.

CLICK HERE to be taken to the Post Haste tracking page.

CLICK HERE for more information on tracking international parcels.

Pik n Mix operates on business days only - Monday to Friday excluding all public holidays.

All orders are processed through our online store. Scroll through our collection of products, select the items you would like to order and add them to your cart before proceeding to the secure checkout.

All loose pick and mix lollies are available in increments of 100g.
All Mixed Combos are available in increments of 500g.

An email address is required to checkout on our store. You will receive an order confirmation email within 5 mins of placing your order.

We only hold a certain level of stock for each product line. If you place a large order for a single product line, there may be a delay in sourcing the additional stock. We will communicate with you if this is the case. If no more stock can be sourced from our suppliers, we will offer you an alternative product, store credit or refund for the unavailable product.

All prices are in New Zealand Dollars and include GST.

All loose lollies are priced per 100g. Mixed Combos are priced per 500g.

Packaged items, such as chocolate bars or theatre boxes, are all priced per unit.

Some items may be priced per bag of 5 or 10 units. This will be clearly stated on the product page.

We reserve the right to amend or rectify any errors in pricing or product description within 24 hours of being notified of it.

Payment of orders through our website can be made via one of the payment methods listed here. All transactions are securely processed; we do not store your payment details nor do we have access to them.

Orders placed for payment as Bank Transfer will be despatched once confirmation of payment is received into the Pik n Mix account.

Bank Transfer Details:

Bank: BNZ Pukekohe

Pik n Mix Lollies Ltd
02-0108-0533407-000

SWIFT BIC: BKNZNZ22
The SWIFT BIC code is for International payments only.

Please ensure that you use your name and order number as the reference.

When you checkout on our store, you are given the option of how you would like your lollies packed;

Mixed, Grouped by Type, Layered, Separate or No preference.

Click here for more packing information.

Absolutely! View our click and collect information here.

You can contact us through any of the following channels. We'll reply as soon as possible.

- Through the "Contact Us" page
- Email us at info@piknmix.co.nz
- Message us via our Facebook page "Pik N Mix Lollies NZ"
- Message us via our Instagram page @piknmixnz
- Text or call us - 021 425 555

If you have an issue with your order, contact us directly via email to info@piknmix.co.nz

If there is product missing from your order or items are damaged, please send through photos with your email to assist with our internal investigation process.

If your parcel has not been delivered within 5 business days (Monday to Friday), please get in contact so that we can investigate with our courier.

We will only accept queries within 21 days of the parcels despatch date.

You will find the Best Before date of your item in different locations depending on what you have ordered.

Packeted items (e.g. Chocolate Bars)
Your best before should be clearly printed somewhere on the product packaging. This will usually be found underneath or on the back of the packaging. Due to the major shipping delays caused by the pandemic, we occasionally sell imported product that is near or recently passed its best before date providing it continues to meet our flavour and freshness indicators. You can read more about our Best Before policy in the tab below.

Loose lollies (Mixes and Individual)
All loose lollies that are sourced for sale on Piknmix.co.nz will arrive to our warehouse with best before dates of 6 months or longer from our suppliers. We hold a minimal stock level to ensure we are always rotating through fresh stock. When we pack an order, we will advise our own best before date of 3 months from the despatch date to ensure freshness. Products that have best before dates of less than 3 months will be removed from circulation and placed for sale on our Seconds section. The best before date can be found on the underside/base of the bag. 

There is a lot of confusion about Best Before and Use By dates so let’s explain the difference first using the Consumer.org.nz guidelines.

"Use-by dates are required for health and safety reasons to reduce the risk of people getting sick from food that’s gone bad. You’ll find use-by dates on perishable foods such as meat, poultry and deli products."

"Best-before dates are used to provide information about food quality. Most foods will have these dates. Food can be sold and eaten after its best-before date as long as it’s been stored properly. However, it may have lost some nutritional value and might not taste the best."

Confectionery is a stable product as per the Food Standards guidelines. All of our products have a Best Before date - we do not stock any products that have a Use By date. Most manufacturers will put a Best Before date many months before any loss of product freshness is noticeable as they want you to be eating their product at its optimum quality.

The importing process on many of our products can take months due to an increase in shipping delays and a shortage of space on container vessels. These products already travel a significant distance without delays which means some of our products become available to us with only a short time left on their Best Before date. We prefer to still stock these products and have them available to our customers rather than deleting a product from our range.

This issue is mostly with packaged product imported from the United States. Our loose lollies for sale per 100g are not sold when passed their Best Before dates.

Most of our customers are happy with this compromise as they can still enjoy their treat from a world away! If a product is past it’s Best Before date, we will still sell it as we are legally able to however we will always make every effort to keep an eye on it's quality, flavour and freshness (yes we taste test a lot of product!). We will also make every effort to inform customers in the product description if a product is short dated or passed their best before date.

When we are no longer happy with the quality of product available we will move the item to our websites "Seconds" page. The product will be discounted to compensate for the loss in quality. A reason for discounting the product will also be given in the product description. Click here to view our Seconds sections.

We are very fortunate that the products we sell contain high levels of sugar which means they maintain their quality and freshness for far longer than other sectors.

Each product page includes the ingredients list and nutritional information within the product description.

If the ingredients list is missing from an item please let us know!

We pride ourselves on our range of products.

We are always looking for new lollies to stock. If you have any requests, get in touch.

A lot of New Zealand's most beloved confectionery has been discontinued. We try our best to source any and all new products as long as they are still in production.

Our website works on a dual stock control system.

Our loose lollies are not stock controlled. When we are low on a certain lolly, we remove it from the website completely. This could be for a few hours, days or weeks if we are waiting on a shipment. It could be permanent if there is no longer a supply available in New Zealand.

All packaged items (e.g. chocolate bars or theatre boxes) are stock controlled. These will be visible on the website but marked out of stock when there are no more available.

All orders are packed in a facility alongside products that are not Gluten Free, Vegan, Vegetarian, Halal or free from allergens such as dairy, egg and nuts.

We source a lot of products that are labelled as Gluten Free, Vegan, Vegetarian, Halal and free from allergens such as dairy, egg and nuts.

We have not set our facility up to handle these lollies in their own sterile packing environment and thus do not claim or advertise that they meet the above requirements.

If you would still like to purchase products that were originally labelled Gluten Free, Vegan, Vegetarian, Halal and free from allergens such as dairy, egg and nuts (before entering our packing facility) and don't mind that they are packaged alongside other products, please review our ingredients list and nutritional information on each product page.

No! We do not send any prices or invoices when we despatch your order. We can if you request it!

Your orders are usually despatched in a Pik n Mix branded box. The only items inside of the box is your order and a small business card with our contact details.

We've tried to provide as much information as possible on this page but if you still have questions please don't hesitate to get in touch.

You can contact us through a variety of channels from our contact us page.

Click here to be taken to our Contact Us page.