Shipping to Australia and the world
Our website is directly connected to DHL's servers to provide an up to date shipping cost at the time you checkout from our website.

The shipping cost depends on how big your order is, how heavy it is and where the world it is being shipped to.

Asendia ePAQ - Australia only
We currently offer a postal shipping service to most Australian addresses, serviced by Asendia. This is a slower but more cost effective shipping option compared to DHL's courier service.

Prices start from $19 and slowly increase with the size/weight of your order.

FREE SHIPPING - Australia only
Free shipping is available on all orders over $140 AUD to Australian addresses. This is throught eh Asendia ePAQ network and can take 7-10 business days for delivery.

We aim to have all orders placed before 12pm noon - Monday to Friday, despatched on the same day. For orders placed on the weekend or a public holiday, we will have these despatched on the next business day.

Occasionally this time frame may change when we receive a substantial increase in orders (long weekends, retail events). We will always update customers of any major delays via our social media channels.

Our standard delivery timeframe with DHL Express is 3-7 business days for delivery worldwide. Asendia is 7-10 business days to Australia.

Localised Delays
Depending on the climate in the delivery country, further delays may occur. Public holidays, current events and poor weather can cause delays.

Retail Event Delays
Spikes in courier freight entering the network can cause delivery delays. These are common on the build up to large scale retail events e.g. Mothers/Fathers Day, Black Friday and Christmas. During this time delivery timeframes will likely increase.

Follow the golden rule - "The earlier, the better"

DHL Express
Our international deliveries are handled by DHL Express. DHL is a fast and effecient international courier service. They offer access to nearly every country in the world. Orders are collected once a day from our warehouse in Pukekohe, Auckland, New Zealand. Orders are taken directly to the sorting facility at Auckland Airport ready for sending overseas via the first available flight.

Asendia ePAQ
We also offer a postal network option for deliveries to Australia. The service is provided by our domestic courier (Post Haste) and is then delivered by Australia Post. This service is slower but far more cost efficient.

All orders are tracked. Tracking details are sent via email.

Once your order has been despatched you will receive a shipping confirmation email from Pik n Mix Lollies. This will have all of your tracking details. Click the tracking number in the email to be taken to the tracking page on Post Haste's website.

Manual Track and Trace
You can track and trace your parcel using the DHL and Asendia websites. Find your tracking number in the shipping confirmation email sent by Pik n Mix Lollies. Paste the code into the tracking number boxes found through the links below.

CLICK HERE to be taken to the DHL tracking page.

CLICK HERE to be taken to the Asendia E-PAQ tracking page.

Unfortunately we do not deliver to PO Boxes. If a PO Box is entered as the delivery address your order will be held. One of our team members will be in touch to arrange an alternative physical address to send your order to.

To prevent delays dispatching your order, please ensure you only provide physical addresses for deliveries. PO Boxes are not supported.

Our courier partners usually only deliver on business days. This means Monday to Friday only, not operating on public holidays.

Occasionally your local delivery driver may deliver on Saturdays and Sundays when there has been a significant increase in freight volumes on the network. Drivers will operate on the weekend to attempt to clear the backlog of deliveries they have.

Our couriers will deliver anytime from 7am to 9pm at night.

Drivers will always aim to have the deliveries done inside business hours. During periods of increased freight on the network, drivers will be delivering later than usual.

Free shipping for orders over $99 is for NZ customers only.

Free shipping to Australia is available via Asendia ePAQ for all orders over $140 AUD.

Unfortunately due to the high cost of international couriers we can not offer this for deliveries outside of New Zealand and Australia... yet.

No! We have no restrictions on any of our items. You can order any item off our website to be shipped internationally. There are a few things to take into consideration...

Products that do not travel well
Orders are packaged up as securely as possible for the long journey. Please be wary of ordering chocolate products that are being sent to warmer climates. We insulate chocolate well, but we can't guarantee the quality of chocolate once delivered to the final destination. Please also be wary of items that are prone to cracking or disintegrating during transit. E.g. Ohjays, Giant Fizzies, Fruit Sticks and Fudge all are considered fragile.

NOTE
We always take special care when packing orders for international transit. Additional padding and insulation is always included to give your order the best possible chance of arriving safely. Some items are naturally prone to deterioration during long periods of transit, please be mindful when ordering these items. We will not refund or replace items that have been damaged in international transit unless the consignment is formally damaged in the hands of the courier network. 

If your parcel has not arrived more than 5 business days longer than the stated delivery time frame, please let us know. Please contact us by either replying to your order confirmation email, or sending an email to info@piknmix.co.nz 

Please note: If your order is picked up on a Monday, Tuesday will be transit day 1, Wednesday = day 2 and so on. Transit days are on business days only.