Operational Updates

Update: 3pm - Monday 13th February 2023

Cyclone Gabrielle


We're hoping everyone is keeping safe and hunkering down during this delightful visit by Cyclone Gabrielle!

This weather brings disruptions to the courier network. To ensure the safety of staff, Post Haste has suspended pickups/deliveries in Whangarei, Kaitaia and the Bay of Islands.

Deliveries to Waiheke Island have been suspended due to the cancellation of ferries to the island today (13 Feb) and likely tomorrow as well (14 Feb).

Post Haste has grounded all of their flights out of Auckland.

Most ferry sailings between the North and South Islands have been suspended from 2 am tomorrow (Tuesday 14th Feb) for approximately 24 hours or until the weather eases. Any sailings that do go ahead are at capacity. The backlog of freight vehicles will take a few days to clear once the ferries resume.

Main arterial roads throughout New Zealand are also treacherous. Trucks will likely be delayed through all routes.

All of the above points to major delays forming in the network. No formal delay timeframe will be available until the weather clears.

Please be patient during this time. Your tracking will not update again until the parcel is loaded onboard your local unit for delivery. It will still be moving through the network even if there are no further scans/updates after being picked up.

You can check the current status of each courier depot in the network here: www.piknmix.co.nz/network

Stay safe!

 

 

 

Update: 10am - Tuesday 31st January 2023

The country has been hit by an unprecedented amount of rain over the weekend with more forecasted in the coming days.

The ever-changing weather conditions are putting a strain on the courier networks.

Orders will continue to be despatched as per usual from our warehouse but their journey to you may be delayed.

The usual 1-3 business days for transit is now likely over 5 business days in some areas.

 

ROADS
Nearly all significant roads connecting NZ towns have been affected in some way. These may be minor delays to routes or full regions cut off. All of our parcels travel by road to their delivery regions. Roads that have been blocked and partially cleared may only be suitable for cars (not trucks). Many of these roads are too narrow for a truck to U-turn. Trucks will likely remain in these locations until the road is cleared.

 

COOK STRAIGHT FERRIES
Most sailings between the North and South Islands have been cancelled and are likely to have more cancellations in the coming days. Unfortunately, there will be a build-up of South Island orders waiting in Wellington to cross the Cook Straight. Post Haste are attempting to clear this backlog by sending parcels via air freight instead but space is limited.

 

AUCKLAND ANNIVERSARY
Monday 30th January was a public holiday in Auckland and the surrounding regions. Monday 30th January was not considered a business day for those that are located in the area. Couriers in these areas will recommence pickups/deliveries from Tuesday 31st January onwards.

We were also not despatching on Monday 30th January due to the public holiday. We have recommenced despatching as of 8am Tuesday 31st January.

 

QUERIES & QUESTIONS
Feel free to contact us with any queries or questions you may have. We'll reply back as soon as possible. If you contact Post Haste directly to query a parcel please remember that they are currently receiving an unprecedented number of calls/queries. They are working through these as fast as possible but they are only Human!

 

BE KIND!
When you contact us or Post Haste, you are dealing with a real person on the other end who is trying their best to resolve the issue. Becoming angry because an order placed this morning hasn't been delivered to rural Invercargill is just crazy.

 

Be kind, stay safe and look out for one another.

Check the operational status of the Post Haste network here: www.piknmix.co.nz/network
If your parcel has been delayed, please wait until the end of the 5th business day of transit before making contact. The parcel will still be moving through the network even though the tracking does not change.